Mr Sandless in Fairfax, VA

Reviews about Mr Sandless

• ★ ☆ ☆ ☆ ☆

  January 18, 2020, by Rocio Ventura
  I first made an appointment with David and he booked then cancelled citing he had other plans (not good...he should confirm his calendar plans before booking appointments). When he finally showed up on a Saturday morning he was friendly, punctual, and I was thinking I had actually found a decent wood repairman. He promised a quote by Monday. Then Monday came around and I didn't hear from him. So, I email a day later thinking he must have had a reason for not providing the quote but boy was I wrong. It's not a good business practice to promise a customer a quote by a certain day and not follow through. Secondly, not responding to customer emails shows negligence. After three follow-ups with no response, I finally called David two weeks later only to find out he decided he wasn't going to provide me an estimate since he wasn't going to be able to perform the work and just never thought to call me back to communicate this. This is extremely unprofessional. Not only did I waste my time waiting for a quote, he didn't even have common business sense to reply to my emails or give me a call to explain. Very poor decision on his part. I would not recommend this business at all.